Meet Carl.
Chief Complaint Officer · Recording Artist · Route Supervisor
Carl was hired after years of impatient customers threatened to start their own redemption center. He handles every complaint personally. Results may vary.
Chief Complaint Officer · Recording Artist · Route Supervisor
Carl was hired after years of impatient customers threatened to start their own redemption center. He handles every complaint personally. Results may vary.
How it all started
For years, Cutler Village Redemption ran its routes, picked up bottles, and paid customers on the spot. It was a good system. Then came the complaints.
Impatient customers. People who couldn't understand why we couldn't give them an exact time. People who threatened to start their own redemption center. It got bad enough that we had no choice — we needed someone to handle it.
We hired Carl. He takes every complaint seriously. He also went home one day, sat down, and wrote a song called Shove It. It's on Spotify. The complaints haven't stopped. Neither has Carl.
Straight from the route
Four songs. Zero sugarcoating. All on Spotify.
It was a Tuesday. One too many impatient customers. Carl went home and wrote his magnum opus. The rest is Downeast Maine history.
After Shove It, Carl felt he owed something to the customers who had their bags tied and never once called to ask where he was. This one's for them. Both of them.
Written after the third snowstorm in two weeks. Carl had feelings about it. If you've driven a bottle route in a Maine winter, you already know every word.
Inspired by a week where it snowed Monday, was muddy Tuesday through Friday, and somehow snowed again on Sunday. Carl wrote about it. He was right to.
Got a problem?
The Complaint Department was established because people threatened to start their own redemption center. Carl takes every complaint seriously. Sort of.
Tap Carl!